Terms and Conditions

Terms and Conditions

Welcome to Doc24 website. The content of the app (web/mobile), pertains to Doc24, is the property of Doc24. Doc24, amongst other services, facilitates in finding and comparing prospective doctors and health care providers in identified locations ("service") and this service is provided only in good faith. The services of Doc24 are essentially provided to bridge the information gap between patients and doctors. This document is an electronic record in terms of IT Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the IT Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the IT (Intermediaries guidelines) rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of www.www.doc24.comservice. The domain name www.doc24.com(herein after referred to as "Website") is owned by Doc24Healthcare private limited a company incorporated under the companies act, 1956 with its registered office. Your use of the app and services and tools are governed by the following terms and conditions ( "Terms of Use" ) as applicable to the app including the applicable policies which are incorporated herein by way of reference. If you transact on the app (web/mobile), you shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Application, you shall be contracting with Doc24 and these terms and conditions including the policies constitute your binding obligations, with Doc24. We request you to carefully go through these terms of use ("Terms of Use") before you decide to avail the services of Doc24 by registering with the company to avail our services, you irrevocably accept all the obligations stipulated in these terms of use and agree to abide by them. Accessing the website through any medium, including but not limited to mobile phones, smart phones and tablets, are also subjected to these terms of use. These terms of use supersede all previous oral and written terms and conditions (if any) communicated to you. By using this Website, you signify your agreement to these Terms of Use as well as the website's www. www.doc24.com (which is hereby incorporated by reference herein). We reserve the right to modify or terminate any portion of the website or the services offered by the company for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review these terms of use periodically. The website should not be used in cases of medical emergencies and Doc24 does not, and should not be considered in any form to be a substitute for a doctor or a hospital. We encourage you to independently verify any information you see on the website with respect to a doctor or healthcare provider that you seek to make an appointment registration: If you wish to schedule an appointment with a doctor or conduct a transaction on the app, you will have to register on the app and become a registered user ("Doc24User") prior to the completion of any transaction on the Doc24. To register onto the website, a user will have to provide information such as his/her name, email address and phone number and create a username and password. You understand that Doc24 may introduce a fee for registration on the website ("Registration Fees"). Registration Fees, if and when introduced shall be non-refundable.Doc24 may introduce special features which may be made available to Doc24 users who pay registration fees. Registration is only a one time process and if the Doc24 user has been previously registered, she/he shall login/sign into his/her account using the same credentials as provided during the registration process. We request you to please safeguard your password to your account on the app and make sure that others do not have access to it. It is your responsibility to keep your account information safe and current. A Doc24 user may wish to schedule an appointment through his/her account for his/her family members and friends. While a Doc24 user will be able to do this, please note that such Doc24 user will be solely responsible for any activity that is undertaken through his/her account on behalf of his/her family members and friends.

Information Uploaded By You On The App:

You understand that you may have the option of uploading your health / medical information on the Website in order to enable your doctor access your previous medical history. While Doc24 takes utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose on the website is at your own risk. By uploading / sharing / disclosing your medical information on the App, you hereby give your consent to app to store such health / medical information on Contact Doctor's servers. Doc24 will retain such medical / health information you upload on the app for as long as it is needed to full fill the service you seek to avail on the app. If you delete your account, Doc24 will delete such medical / health information.

Sharing Of Information Uploaded By You On The App

Unless you specifically consent to share information, medical or otherwise, with either doctors or third party service providers, app does not share such information that you upload on the app. While Doc24 takes utmost care with respect to the security of the information you decide to share, you understand that any information that you disclose on the website is at your own risk. In the event you do not trust Doc24 with such information, please do not share such information on the app, while Doc24 endeavors to protect any information uploaded or shared by you on the website, you understand that Doc24 shall not be held liable or responsible for the loss or damage to such information on the app. It is your responsibility to ensure that you have all your information, medical or otherwise, stored on your hard drive. You hereby agree not to use the website as an "external storage" to store your medical / health records.

Collection Of Consultation Fees

You understand that Doc24 provides various services with respect to the System. While some of these services are provided for free, there are certain services for which costs will be incurred by you, if you decide to avail such services ("paid services"). In that case, Doc24 may provide billing services on behalf of the doctor or health care professional. Should you wish to avail those paid services, you acknowledge that Doc24 will collect the payment for such paid services for and on behalf of the doctor or healthcare professional providing such clinical services. You acknowledge and confirm that Doc24shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for provision of such paid services, for any reason what so ever

Clinical Support Information

We may provide information to assist you in clinical decision-making. This may include information and reminders concerning drug interactions, allergies, dosages, as well as general health-care related information and resources.. The information and materials available through the app are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your professional judgment. Information that may be placed on the app by third parties are beyond our control. We are not responsible for the accuracy or completeness of information available from or through our app. You assume full risk and responsibility for the use of information you obtain from or through this app, and you agree that Doc24 is not responsible or liable for any claim, loss, or liability arising from the use of the information. We do not recommend or endorse any provider of healthcare or health-related products, items or services, and the appearance of materials on the app relating to any such products, items or services is not an endorsement or recommendation of them. You agree to review the definitions, functionality, and limitations of the services, and to make an independent determination of their suitability for your use.

Selecting Your Doctor Or Healthcare Provider On The App

The App allows you to select and schedule appointments with doctors and health care providers registered with the website and to whom certain specific terms Doc24. While choosing your doctor or healthcare provider on the App, you understand and accept that:

  • You are ultimately responsible for choosing your own doctor or healthcare provider and Doc24 shall not be held responsible or liable for the selection of such doctor or healthcare provider.
  • Doc24 will provide you with lists and/or profile previews of doctors and health care providers who may be suitable to deliver the health care that you are seeking based on information that you provide to Doc24 (such as area of specialty and geographical location). For certain specific services, Doc24 may choose a doctor or healthcare provider on your behalf based on the nature of services you request and on the doctor or healthcare professional available to provide you with the clinical services for the same.
  • Please note that Doc24. Does not recommend or endorse any doctors or health care providers mentioned on the app.
  • Does not make any representations or warranties with respect to these doctors or health care providers or the quality of the healthcare services they may provide. Doc24 shall not be liable for any reason whatsoever for the services provided by the health care professional or doctor, and we bear no liability for the consequences to you, of your use of the system or services.
  • Information regarding doctors and health care providers and practice information found on the app is intended for general reference purposes only. Such information found on the app is mainly self-reported by the doctor or the health care provider. Such information often changes frequently and may become out of date or inaccurate. Neither the app nor Doc24 provides any advice or qualification certification about any particular doctor or healthcare provider. You are encouraged to independently verify any such information you see on the website with respect to a doctor or healthcare provider that you seek to make an appointment with.

    No Doctor - Patient Relationship

    Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, "Information") that may be available on the app (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Doc24and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the website. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

    Applicable Law

    The interpretation of this agreement and the resolution of any disputes arising under these terms of use shall be governed by the laws of India.